Home warranties - what a joke

On 6/18/15 we woke up to no cold air in the house.  Hardy checked the copper line in the attic and outside and there was some ice build-up.  During the purchase of our home, the seller provided a 1yr home warranty through 2-10, the warranty we got with the purchase of our house.

   

So I signed in and requested a service call through our warranty.  The next day a company by the name of Solution Heating & Air (out of Lawrenceville) showed up.  It was two gentlemen, both Hispanic.  One could speak English and the other never spoke I word so I assume he couldn’t.  The older man who never spoke, remained outside the entire time around our A/C condenser.  The younger man asked to come inside so he could see the A/C housing, which for us is located in the attic.

I showed him where the attic stairs were.  One of the previous owners had an electric furnace filter system installed.  Basically you don’t have your normal filters you can buy at Publix.  It consists of two reusable plastic filters and two metal cases.  So when installed, an electric current “zaps” unwanted bacteria and particles from the air.  ***Which I also learned from the recent HVAC tech are dangerous filters.  Whoever installed it put it right underneath the evap coil...what do you think will happen if the evap coil leaks fluid?  It drips down onto the electric cases and POOF.

The younger technician didn’t even know what kind of filtration system we had or how to advise they be cleaned.  I would assume, being a certified “HVAC” technician you should be familiar with these sorts of things.  He brought the filters and the electric cases down from the attic and told me they needed to be cleaned.  I proceeded to take them outside where I WASHED THEM MYSELF with a water hose.

The older man who had been outside said the condenser was dirty and needed to be cleaned, which would be $89.00.  I said by all means go ahead.  The younger guy never went back into the attic.  When they finally “finished” and the A/C was working, I thought we were golden.

Fast forward to this past Sunday, 8/9/15…we get home from church and as soon as I walk in the door you can feel something is wrong.  The thermostat read 85 when our desired temp is 76.  Persephone was down for a nap, so I asked Hardy to check for ice on the line indoors and out just like last time and he confirmed it was frozen again.  I had seen several neighbors on Facebook have used a company called GeorgiaSpec and had nothing but positive things to say so I asked Hardy to call and see if they could come take a look.  Unfortunately since the system was frozen, it needed to thaw.  This meant they wouldn’t be able to look at it until the next day.  That night our house was a blazing 89 when we went to bed.  It was miserable.  I even tried opening the window in Persephone’s room and placing a fan in front of it – no help.  I slept with a desk fan blowing directly in my face.

The next morning, I contacted 2-10 HBW and explained we were having the same issue with our A/C unit, but this time I would prefer to use someone of my own choosing.  They gave me a work order # and explained the contractor would need to call their 800 # and explain the diagnosis/issues and then they’ll decide how much they’ll pay towards the service.  At 10:00am, I met Phil with GeorgiaSpec at the house.  He was already testing/checking the outside condenser when I arrived, so next stop was the attic.  I remained on the stairs to the attic the entire time he did his inspection and he explained everything he did and why.  He asked me what the previous company had done in June, so I even showed him their invoice (See below)

It states:

Found filters dirty.  Condenser is dirty, needs to be cleaned.  No leak found in coil or condenser.  Cleaned condenser.  System is working fine.  Charged with 2lbs of Freon.

The young man who came out in June that went into our attic NEVER checked the coil.  This invoice is a lie!  And you really gave me 2lbs of freon for free?  Because you claimed the $89 was just the cost to clean the condenser...sooo where did the fee for the freon go?  Or did you even put 2lbs of freon in the damn thing?

The proof is that when Phil was out Monday, he literally had to cut away tape from the creases of the housing for the evaporator coil before you could even test it for a leak.  So he removed the tape, took the screws off and took the door off the housing.  Before even performing the ultrasonic test you could clearly hear the leak even from a few feet away.  He explained you would have to replace the evap coil…there’s no “repairing.”  He contacted his supplier and was able to locate the evap coil for our particular unit and said he could get it fixed as early as that night.  I told him by all means go ahead.  Not only do I HATE being hot at any level, thick warm air makes it harder to breathe.  Since Persephone was recently diagnosed with asthma this had me really concerned.  Hell is her asthma a result of the shotty A/C work we had in June?  If there's been a coolant leak for all this time, that certainly can't be good to breathe in!!! We can’t afford to put ourselves up in a hotel for a few days.

I went back to work, asked Phil to contact 2-10 HBW and explain his findings.  The work HAD to be done and I didn’t trust the people 2-10 sent out in June.  I was even second guessing all of the companies they contract with.  2-10 called me back shortly, explained they were only willing to pay a grand total of $690.00 to do the work.  They claimed that when you remain “in-network” and use one of their partners, they have price discounts on parts.  If the homeowner chooses to use a contractor of their choice, they’re subject to pay any cost above and beyond what 2-10 HBW finds warranted.  I explained the whole purpose of todays visit is that the company THEY SENT in June doesn’t know what they’re doing and/or they don’t give a crap.  

All the first lady could do was bark the guidelines of the warranty I have and tell me because I chose an outside contractor I’m subject to retail pricing which will always be higher than the deals they have with their people.  I kept repeating that shouldn’t be my fault.  I asked to speak to someone over her, so she transferred me to a man.  I repeated my story to him, he asked if I could pay $600 or $1700 for a job, which would I prefer.  Since he was catty with me – I got catty with him and said I would pay $1700 if it got the job done right.  He scoffed at me, so I asked to speak with someone above him.  He was irritated, but agreed.  After a few minutes another woman got on the line.  

By this time, I was so angry I began to cry.  I couldn’t stop being emotional which made me even more irritated.  I kept explaining our daughter has asthma, your contractors are untrustworthy, our house was 89 at TEN O’CLOCK, I found someone who can fix it TODAY and you’re telling me I’ll still be responsible for essentially $1,056 of the replacement.  She started reciting their guidelines..etc etc they kept referring to their warranties like health insurance.  If you stay in-network, you’re golden.  If you choose to go out of network you’ll have to pay additional costs.  BLA BLA BLA.  If I could trust the people you send out I wouldn’t have even bothered finding my own HVAC people.  This last lady even went as far to say her son has asthma and she doesn’t have A/C – but it wasn’t sympathy it was “I’m doing it, so can you.” 

I gave up on this 45min phone call between three people.  I told her to give me whatever money she felt I deserved…either way my A/C was getting fixed TONIGHT with no help of theirs.  She had me on hold for about 5-10min, finally came back and said they would give me $690.00 + a $300.00 “customer service gesture” since our daughter has asthma.  ARE YOU KIDDING ME?  How can you put a price on my daughters’ health and well being?  She acted like she had to pull teeth even to give me that additional $300.00.  Convo ended.  During all three of these conversations, not ONE…I repeat NOT ONE of these representatives ever offered to put me on hold so they could try and find one of their partnered companies who could fix our issue same day.  That was all I kept arguing.  I have someone who can fix this today and you’re not willing to help me get it done.

My sweet realtor who helped us sell our home and move into our current home plead my case to a local 2-10 rep who was kind enough to FWD the info to their main office in Denver, CO.  I got a call last night from someone in the “presidents office” who as I explained my case repeatedly said “I agree 100%” or “I would have done the same thing” 4 or 5 times plain as day.  Yet, still ended the call by stating they weren’t willing to offer me any further compensation.  I was nice to her because she was probably nicest of them all…but it still didn’t get me anywhere.   

Do I think the President and/or CEO of 2-10 will hear my story? No. 

Do I think they’ll look into changing their warranty guidelines or partnerships? No.

I even spoke to a customer at work who has owned his own HVAC business in Dawsonville for 20+yrs.  He said I was charged fairly by GeorgiaSpec for the entire repair/labor.  He laughed when I mentioned what 2-10 was willing to give me towards the work.  Even stated he cannot stand home warranty companies because they deal with fly by night contractors who don’t care about quality of work.  I wasn’t even paying this guy for his opinion; he was openly, honestly giving me his two cents at no obligation.  

So did we have to pay a lot?  Yes…but I feel 100% confident in the work provided.  Phil was at our house for 4.5 hours on Monday replacing the evap coil, vacuuming the coolant line and adding new r-22 refrigerant and the total was $1746.00 out of my pocket.  2-10 HBW will graciously (I say this with as much sarcasm as I have in my blood) reimburse me $990.00 - - remember that last $300.00 is a “customer service gesture.”

Complete and utter BULLSH*T.  They take your money, when you need something repaired or replaced they pay lowest dollar amount.  They use after market and used parts.  They contract with not even sub-par companies to do the work.

I will not shut up about it.  While I certainly appreciate the few people who have attempted to help me…I’m not done. 

It's not taboo, it's just wrong

TABOO

 adjective

 

1.proscribed by society as improper or unacceptable:

Taboo language is usually bleeped on TV.

Synonyms: prohibited, banned, forbidden, proscribed.

Antonyms: allowed, permitted, permissible; sanctioned.

 

2.prohibited or excluded from use or practice: In art school, painting from photographs was taboo.

 

3.(among the Polynesians and other peoples of the South Pacific) separated or set apart as sacred; forbidden for general use; placed under a prohibition or ban.

Synonyms: sacrosanct, inviolable. 

 

 

We generally don't agree or accept things that we as a culture don't do on a daily basis.  I understand for example that Inuits in Alaska have a limited food supply, therefore they eat seals.  I think of seals as these adorable blubbery mammals who do no harm and don't deserve to die for any reason outside of normal nature - death or being eaten by another animal haha.  It doesn't mean that Inuits are wrong or that they're bad people.  But what they do is taboo to me.  I have the luxury of fast food and a grocery store where food is readily available.

 

Last year, I was pissed off when reading about Kendall Jones' many big game hunts. She even made it her personal goal to kill Africa's Big 5 (white rhino, cape buffalo, leopard and an elephant.)

 

 

 

Seeing her smiley face next to these majestic animals who did nothing to deserve these deaths made me so sad.  Now we have this Minnesota dentist who paid a hefty $50,000 to go "hunt" a lion.  

 

The details of the story are this...

 

He and his guides secured a dead animal to the back of their truck, lured Cecil the lion (a studied and protected lion through Hwange Lion Research which is funded by Oxford University) outside of the protected Zimbabwe Hwange National Park, shined a spotlight on him and shot him with a crossbow (which did NOT kill him.)  For 40hrs they tracked him, when they finally found him they shot him with a rifle.  It was then that they "shockingly" - I say this facetiously, discovered they had killed a protected lion because they discovered his GPS tracking collar.  They attempted to destroy the collar, but failed because it was found.  Furthermore they beheaded Cecil and skinned him, leaving his remains to rot.  From what I read/researched last year during the Kendall Jones uproar, most big game hunters claim they hunt for the sport and donate the meat to locals.

If you're so rich you can afford to blow $50,000 - donate it to the damn country.  I'm sure locals, although they don't have access to conveniences like we do in America, can fend for themselves.  If you want to help them, provide vaccines or antibiotics to illnesses they cannot easily seek care for.  Clearly Walter Palmer wasn't worried about donating the remains of the lion because he took the head and skin and left him there.  Not only did he kill a majestic PROTECTED animal, illegally.  Yes...I hold him and his guide fully responsible.  But now he's messed up the entire nature and existing lion pride.  The remaining mature male, Jericho will now take over the pride which normally results in killing the cubs of the prior leader.

 

In this particular case, Zimbabwe Parks and Wildlife Management have stated that both the professional hunter and the land owner had neither a permit or quota to justify the killing of Cecil.

 

Way to go assholes...way to go.

 

Walter has hunted before, killing a leopard, rhino, grizzly bear and surprise - illegally killing a black bear in Wisconsin and lying to federal officers about it.  

 

 

 

 

 

I realize I may have a slightly larger heart when it comes to animals.  But for the love of God - why why why.  We know we're the top of the food chain...do you really need to kill beautiful, innocent wild animals to prove it?  Who are you trying to impress?

Stop it...just stop it.  My heart breaks for all of the lives of animals (and people) who have been murdered.  Because that's exactly what this is...murder.

Minions & Mayfield

Persephone has watched a handful of full-length movies at home and during car rides.  When the Minions movie came out, I assumed it would be a good time to try taking her to the theater.  Well....we made it through about 1hr ha!  She was just too fidgety and bored and didn't want to sit still.  We even moved to a row all by ourselves so she wouldn't bother anyone's movie experience. 

I managed to take a few pictures of the experience even if we didn't get the full bang for our buck.

Once we left there, we visited Mayfield Dairy Farm.  

The tour is pretty short and although you don't SEE a ton of stuff, I learned a lot :)

She wasn't excited about the hair net...but when we pointed out other little girls wearing them she agreed.

A milk cows utters can weigh approx 90lbs when full, so they're usually milked twice a day.

-During the schoolyear, Mayfield produces approx 4 MILLION milk cartons a week.

-Mayfield began using the yellow jugs in the 80's because their study found that 20min after light hits the milk it begins changing the flavor and vitamins break down.

-Mayfield tests a sample of milk before they accept the truckload.

-Mayfield only accepts milk with no trace of hormones or antibiotics.

-The date printed on the gallon jug is the "sale by" date not the "expiration".  Milk usually will lasts about 18 days after packaged.

-When you're smelling milk to see if it's bad or not, pour it into a glass because if you smell directly from the milk jug you're probably smelling dried milk around the rim.

We ended our visit with FREE ICECREAM!

Impetigo Round #2

Back on June 19th we took Persephone to a local Urgent Care because of some sores on her arms.  At the time they had been there for 4 days and progressively got worse.  I thought they were ant bites, but I was wrong.  The doc in a box diagnosed it as impetigo - a bacterial skin infection.  He prescribed cephalexin oral antibiotic. 

It started to clear up really nicely within about 4-5 days but suddenly began to reappear a few days after finishing the antibiotics and much MUCH worse than the first time.

I took her to the pediatrician, he didn't seem to think it was impetigo and just prescribed us an antibiotic cream to put on the sores.  Two days later it was getting worse so we took her BACK to the pediatrician who confirmed it was still impetigo.  I trusted her diagnosis because she really examined the sores and touched them..etc.  She re-prescribed cephalexin oral, told us to keep using the antibiotic cream and come back in a week for re-check.

This physician (Dr. Nancy Johnson at Longstreet Pediatrics) was amazing.  She was so interactive with Persephone and very thorough.  If I had my choice I would never see anyone other than her.  Anyway...unlike the prior two visits Dr. Johnson looked at Persephone's ears, nose and throat and listened to her chest.  She heard wheezing.  For the first time ever I thought a light was shining down and an angel choir was singing.  Hardy and I have suspected she might be a little asthmatic especially at night because she's had several coughing spells that have kept her from sleeping.

Dr. Johnson had us do a breathing treatment in the office with albuterol and sent us home with a prescription and a nebulizer.  We were to do the nebulizer 4-6 times a day until we returned the following week to re-check the impetigo and the wheezing. 

As you can see from the pic above her impetigo started clearing up beautifully and although she's finished her oral medicine, I occasionally put a little of the antibiotic cream on it - I want to make sure all traces of those sores are gone.  As of today there's only a small shadow on her inner arm of one of the biggest "sores" otherwise she has clear skin!

Her wheezing was non existent according to the physicians assistant that we saw at the re-check.  So now we're only doing the nebulizer once a night before bed.  When we did it the few first couple of days she freaked out, screamed, wiggled and fought.  Now there's nothing to it!

I gave up

You know how men have selective hearing?  I believe I have selective commitment.  I've been committed to Hardy since I first laid eyes on him - yes, I have.  I'm committed to Persephone and my family.  I'm committed to my friends.  I'm even committed to some books and bands.  But I cannot seem to commit to diet and exercise.  WHY?!  WHY?!  I don't enjoy being overweight and flabby...but I'm just so damn lazy.

I tried that Contrave pill for 1mo...it made no difference.  Not even any crazy side effects.  So I stopped taking it.  I don't know what I was expecting.  Maybe some energy?  Maybe some appetite suppression?  Anything...but I got nothing.  I don't eat all day long, hell I don't even snack on sweets or junk.  My issue is portion control and lack of exercise.  When I eat dinner, I almost always have seconds - bad bad bad.  I know what's good and what's not...but I refuse to make myself do the work.

I even went to a workout class a few weeks ago.  It was a private group session.  I loved it, I worked my ass off...I sweat like a pig.  I hurt for 3 days afterward, but I still felt pumped up about it.  So what's holding me back?  The cost of a gym membership.  The cost to do the group session.  I can't really afford to either.  Some people may argue, your life is worth it.  You don't want to have a heart attack or stroke...or develop diabetes.  No, you're right...I don't want any of that.  But daycare pretty much absorbs all of our "extra" money.  I'm not going to pull Persephone out of daycare so I can work out.

I've got to find my niche.  I haven't always been fat.  Yes, I said it...fat.  No one in my family is really even obese.  But I'm without a doubt obese.  Granted I never played sports in school, but I didn't consume 3,000 calories a day either.  I'm not sure what changed or when it changed, but post-baby it hasn't gotten any easier to lose it.  I don't expect to be high school skinny again, hell if I did that I would appear anorexic (even though I wasn't.)  But I need to lose about 65lbs to be "healthy."

Why am I so damn lazy?  Why can't I see past the heat and sweating and just do it?

Wah wah wah

End crybaby post.